Swiggy Offers Rs 200, Apology Note To Woman Sexually Harassed By Delivery Boy!

Dear Swiggy,

Are Rs 200 enough to make up for being harassed?

Yes! A sorry note and a Rs 200 coupon were sent to a Bengaluru woman after she was allegedly harassed by a Swiggy delivery boy. The woman took to her Facebook account and posted her ordeal, which took place on March 30. The delivery boy abused the woman and asked her for sexual favours as well.

She wrote: "IT HAS HAPPENED IN THE PAST and WILL CONTINUE TO HAPPEN until we talk about it and create awareness. So here I am sharing my incident from yesterday 28th of Mar'19. I decided to order food from Swiggy it was between10:00 p.mto10:20 p.m.when I placed the order. I have on manyoccasionsplaced orders onan evenlater time of the nights so it was nothing out of the unusual thing for me. Although, in the back of my head I always had some fears about letting some stranger come to your address to your door and open the door for them.

So coming back to the point, it was 10:44 p.m. when I got the call form the Swiggy Delivery Partners on the phone I directed him to myapartmentto my door. He arrived aftersome timeand as soon as I opened the door he said something a bit inaudible, I thought he was asking for a 5 star rating which usually the delivery people do, I almost as a reflex said "ok" and was reaching for my food I realised he was still saying something this time clear. I was taken aback anddidn'tknow what to do except actasIdidn'thear it.

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I had to literally snatch my food package from him and shut my door on his face. I was shivering from inside and was disgusted to let alone eat but to even look at the food. It was tainted with his disgusting intent. I froze behind my door for about 5 seconds and re-did my door locks again.

"I know the person could not speakEnglishas I had spoken to him earlier on the phone while giving him directions. Hesaid"Fuck u?" He said it repeatedly. It must be funny for some of you reading it right now but for me, to be there, looking at his creepy smiling face and his whole posture made clear of his intentions.

"I obviously made a complaint to the customer service and "sorry" and a 200 Rs coupon was what I got ascompensation. He has tasted the fear he filled me with, he will do it again to somebody else or even me as he knows where I live and that I live alone. I want strict action taken against this individual Swiggy and additional measures to avoid similar mishappenings in the future.

"I urge u all to share this post or any act of misconduct if you too have ever faced and spread it as much as u can. Together can create awareness to avoid further acts of ill intent leading to even worst consequences. #Swiggy #swiggydeliverypartners needs to act on this."

A spokesperson of the food delivery app said, “Customer safety is of utmost importance to us at Swiggy, and we maintain zero tolerance towards any misbehaviour. Since this misunderstanding between the customer and delivery executive came to our notice, we have been in touch with the customer constantly. We have extended our full support to the investigation and the matter has been resolved with all parties involved. Swiggy is committed to bringing in the necessary confidence and control in providing great consumer experience.”

Clearly, no place is safe. Simple food can also be dangerous. We cannot shut down, stay at home, do nothing but only fight back and help others fight back!

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