IndiGo To Let Travellers Book Flight Tickets Through WhatsApp AI Chatbot: Steps To Use It

One of the biggest Indian airlines, IndiGo has launched its very own AI-powered chatbot to ease the experience of flight ticket booking for travellers. The chatbot named 6Eskai will be available on WhatsApp for customers to interact with and assist while also decreasing the burden on customer care employees. Keep reading to know more. 

IndiGo Ticket Booking Via WhatsApp

IndiGo’s AI-driven (Artificial Intelligence) chatbot 6Eskai is here to maximise a user-friendly system for customers and reduce their efforts during the booking process. According to a Mint report, since the launch of 6Eskai in November 2023, the customer service agents have lesser burden and stress to cater to as it has reduced about 75 per cent of their workload. The artificial intelligence bot was made in collaboration with Microsoft and is driven by OpenAI's GPT-4. 

The IndiGo spokesperson told Mint, “We have seen over 6,000 bookings made through 6Eskai over the website and mobile application. From March 2024 till date, over 39,000 boarding passes have been issued through the chatbot." 

They added, “The 6Eskai application is currently transferring only 2-9% of chats to experts, as compared to Dottie (virtual chat assistant), which was transferring 14- 19% of chats, thereby boosting efficiency by about 5%."

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How To Book IndiGo Tickets Via WhatsApp

Follow these steps to book flight tickets through IndiGo’s newly launched WhatsApp AI chatbot 6Eskai to make air travel easy:

1. Open your WhatsApp
2. Send a WhatsApp text message to +91 7065145858 by typing “Hi There”.
3. The AI chatbot, 6Eskai introduces itself and greets you
4. Certain options will occur in the chat including booking flight tickets, web check-in, boarding pass, and flight status
5. Choose ‘Book flight tickets’.
6. 6Eskai will ask you to send your details including your boarding city, destination city, and travel dates
7. Once you have provided the information,  the chat will reflect available flight options for you to book from
8. Select your preferred flight option
9. Head to your preferred payment app to make an online transaction and confirm your booking
10. After your payment has been made, the booking will be confirmed

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